What if my shipping address is incorrect?
In the case of an incorrect shipping address, packages can be delivered to the wrong address or even returned to the Sew What Box studio. Please contact us as soon as you realize that your shipping address is incorrect.
Once a package has been shipped, the shipping and delivery company is responsible for the delivery of all goods ordered. Please track your order online with the tracking number provided and follow up with them regarding delays or failure of delivery.
If it is found that the incorrect shipping address was caused by Sew What Box, then a replacement will be sent out right away--free of charge. If, however, the incorrect address was provided by the customer, Sew What Box is not responsible for mis-delivered items.
If the mis-delivered item was covered by our "Flat Rate + Order Protection" shipping option, a complimentary replacement can be sent.